Privacy Policy

Fontanarossa Agua (“we”, “us”, or “the Company”) is committed to protecting the privacy and security of the data we collect from users who visit our websites and to being fully transparent about how that data is processed. This document (“Privacy Policy”) outlines our principles and practices for handling information collected from or about you and applies to our website and online services that link to this Policy (“the Service”).

1. INFORMATION WE COLLECT

We collect the following categories of data:

Information you provide directly:

full name,
email address,
phone number,
mailing address,
content of messages sent via the contact form or email.

Information collected automatically:

IP address,
device and browser type,
operating system,
session data, visit time, visited pages, interactions,
geolocation data (e.g., from IP address or GPS, Wi-Fi, Bluetooth),
cookies and similar technologies.

Information from external sources:

publicly available data or information shared by third parties (e.g., social media platforms, ad networks),
content you publish yourself (e.g., comments, multimedia shared on our profiles).

2. PURPOSES OF DATA PROCESSING

Your data is processed for the following purposes:

Responding to inquiries sent via contact form or email, and providing information about our products or services,
Maintaining contact and sending direct marketing materials about our products or services (with consent),
Monitoring site performance, analyzing traffic, improving functionality and security,
Fulfilling legal obligations.

If data processing requires your consent, you may withdraw it at any time. Withdrawal of consent does not affect the lawfulness of prior processing.

3. SHARING OF PERSONAL DATA

Your data may be shared with:

providers of IT, hosting, analytics, and marketing services,
entities providing technical, administrative, and advertising support,
law firms or public authorities when required by law,
partners and marketing service providers – only with your consent.

We do not share your data with third parties for resale purposes. We do not create user accounts on the Service.

4. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies (e.g., pixels, local storage) to:

enable the functioning of the Service,
remember your preferences (e.g., language),
analyze statistics and user traffic,
run personalized marketing campaigns (with your consent).

You may manage cookie preferences in your browser settings.

5. YOUR RIGHTS

In accordance with applicable laws (including the GDPR and CCPA), you have the right to:

access your data,
rectify your data,
request deletion (“right to be forgotten”),
restrict data processing,
object to data processing,
request data portability,
withdraw consent at any time,
lodge a complaint with a supervisory authority.

To exercise your rights, please contact us.

6. INTERNATIONAL DATA TRANSFERS

As we operate globally, your data may be transferred and processed outside your country of residence, including in the Dominican Republic, the United States, or other non-EEA countries. In such cases, we apply appropriate legal mechanisms such as Standard Contractual Clauses to protect your data.

7. CHILDREN

The Service is not intended for children under the age of 13. We do not knowingly collect data from children. If you become aware that a child has provided us with personal data, please contact us and we will delete it promptly.

8. DATA RETENTION

We retain your data only for as long as necessary to fulfill the purposes described in this Policy or as required by law. After that time, the data will be deleted or anonymized.

9. CHANGES TO THIS PRIVACY POLICY

We reserve the right to amend this Privacy Policy at any time. The most current version will always be available on the Service website, along with the effective date.

10. CONTACT

If you have any questions about privacy or wish to exercise your rights, please contact us.